Refund Policy
1. Overview
At VIZI Analytics Ltd., we strive to provide high-quality AI visibility and optimization tools for our customers. This Refund Policy outlines the terms under which refunds may be granted for purchases made through our platform.
2. Subscription-Based Services
VIZI operates on a subscription basis. By purchasing a subscription, you agree to be billed on a recurring basis according to the plan you selected.
All subscription payments are non-refundable, except as explicitly stated in this policy.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Technical issues that prevent access to core features of the platform and cannot be resolved within a reasonable timeframe.
Accidental duplicate charges.
Billing errors caused by the platform.
To request a refund, you must contact us within 7 days of the charge.
4. Non-Refundable Cases
We do not provide refunds in the following cases:
Partial use of the service during a billing period.
Change of mind after purchase.
Failure to cancel a subscription before the renewal date.
Misunderstanding of the product features or capabilities.
5. Cancellation Policy
You may cancel your subscription at any time. Upon cancellation:
You will continue to have access to the service until the end of your current billing period.
No further charges will be made.
No refunds will be issued for unused time.
6. How to Request a Refund
To request a refund, please contact us at:
info@vizii.io
Include the following details:
Account email
Description of the issue
Date of the charge
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this policy, please contact us at:
info@vizii.io
Legal Entity: VIZI ANALYTICS LTD